Privacy Policy.

[Last updated: 16 July 2025]

Roho ("Roho," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, mobile app, and related services (collectively, the “Services”).

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and non-personal information:

A. Information You Provide to Us Directly

  • Contact Information: Name, email address, and phone number when you use features such as “Book a Demo,” create an account, or contact us for support.

  • Account & Profile Information: Details you provide when creating a user or provider account, such as service preferences, profile photos, or payment details (processed securely by third-party payment providers).

  • Booking & Transaction Information: Details about services you book, purchase history, and communications with providers.

B. Automatically Collected Information:

When you interact with our Services, we may automatically collect:

  • Device Information: Type of device, operating system, browser type, and unique device identifiers.

  • Log Data: IP address, pages visited, time and date of visits, and referring URLs.

  • Location Information: If you enable location services on your device, we collect your precise location to recommend nearby services.

  • Cookies & Similar Technologies: Used for authentication, preferences, analytics, and improving your experience.

B. Information from Third Parties:

We may receive information about you from trusted partners, such as analytics providers, payment processors, or providers you interact with via our platform.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our Services.

  • Process bookings, payments, and customer support requests.

  • Send important updates, booking confirmations, and promotional offers (if you’ve opted in).

  • Personalize recommendations, such as suggesting nearby services based on your location.

  • Monitor usage patterns, detect and prevent fraud, and ensure platform security.

  • Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal data. We may share your information with:

  • Service Providers: Companies that provide hosting, analytics, marketing, customer support, or payment processing on our behalf.

  • Providers on Our Platform: When you book a service, we share necessary details with the provider (e.g., name, contact info, booking details) to fulfill your booking.

  • Legal & Compliance: Where required by law, legal processes, or to protect our rights and users.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

4. Data Storage & Security

  • Your data is stored on secure, cloud-based servers hosted by reputable third-party providers.

  • We use technical and organizational measures to protect against unauthorized access, loss, misuse, or alteration of data.

  • We retain personal information only as long as necessary for the purposes outlined in this Policy, unless a longer retention period is required by law.

5. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information.

  • Object to certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Request a copy of your data in a portable format.

To exercise your rights, contact us at info@rohowellness.com. We may require verification of your identity before fulfilling your request.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Keep you logged in and remember preferences.

  • Measure usage of our Services.

  • Improve performance and user experience.

You can adjust your browser or device settings to limit or disable cookies. However, some features of our Services may not function properly without them.

7. Third-Party Links & Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

8. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that we have done so, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or in-app notification before they take effect.

Contact Us

For questions or concerns about this Privacy Policy, contact us at:
Email: info@rohowellness.com
Phone: +254 (0) 718 574 100